We're Here to Help
At Made by Mitchell, we're committed to giving you the best experience possible - both with our products and our support. Here's how to get the help you need, fast:
Website Orders
If you placed your order directly on our website (madebymitchell.co.uk), please use the chat icon in the bottom left corner to speak with our team. This is the fastest and only way we manage website support.
Please note: We do not monitor replies to order confirmation emails or any emails sent to orders@madebymitchell.co.uk.
All support requests must go through the online chat support system via our website.
TikTok Shop Orders
If you placed your order via TikTok Shop, all support must be handled directly through the TikTok Shop app or website.
This is TikTok’s policy, and we are unable to assist with these orders via our website chat or email.
Tip: Go to your TikTok orders -> select your order -> click “Customer Support” to open a case.
Response Times
We typically reply within 1 - 2 working days, but during busy periods, it may take slightly longer. Thank you for your patience!
Thanks for understanding
By following the right support channel, you're helping us keep things running smoothly and making sure everyone gets the help they need as fast as possible.
If you're unsure where you placed your order, feel free to message us in the website chat - we'll point you in the right direction.