To return the Product you must speak to our customer service team via the online chat to start the returns process. The Product you return must be unopened and in its original packaging, unless you are claiming that it is defective. The Product must be returned to us without undue delay and in any event no later than 14 days from the day on which you communicate your cancellation of this contract to us.
If the Product is not defective, the price of the Product returned will be refunded to you in full. You will have to bear the cost of returning the goods. We do not cover any shipping costs in the instance of a successful refund.
If the Product is defective in any way, we will offer you a refund and pay the cost of the delivery and return charges.
When we receive the returned product, we will make the reimbursement to you without undue delay, and not later than 14 days after we receive the Product back from you. We will usually refund any money received from you using the same method originally used by you to pay for your purchase, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
If within the 14 day period commencing the day after you received the Product you have not notified us of cancellation of Contract or that a Product is defective in accordance with these terms, then you shall have no right to return the Product thereafter.
Returns address
when returning your products, please use the following address:
Returns at Made By Mitchell
The Secret Warehouse
Syren Street
Liverpool
L20 8HN
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. If within the 14 day period commencing the day after you received the Product you have not notified us of cancellation of Contract or that a Product is defective in accordance with these terms, then you shall have no right to return the Product thereafter.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Cancellation
Once an order has been placed, it cannot be changed, canceled, or refunded. Please review your order carefully before completing your purchase. If you have any questions, feel free to contact us prior to placing your order.
