Hi MBM family, it’s Mitchell here!

I just wanted to reassure you all that we understand how important the delivery of your parcel is. I appreciate every single one of you making my dream happen and ensure you all that we do our utmost best to make every package arrive on time by choosing the best couriers to deliver them.We offer a tracked service where you will be sent a link to track your parcels every move.Thank you again from the bottom of my heart and I hope you love all our products as much I do!💚 💚 💚

ORDER PROCESSING TIMES

Order processing times are dependent upon the volume of orders received but your order will generally be processed and ready for dispatch within two working days.

SHIPPING COSTS

Shipping costs are automatically applied calculated at checkout.Please note that international shipping is weight-based; prices vary and will be shown at checkout.

WORLDWIDE FAST DELIVERY WITH DHL EXPRESS

With Express Delivery by DHL, your order will be sent with the On Demand Delivery (ODD) Service.Once your order is shipped, you will receive a shipping notification from DHL EXPRESS.DHL ODD notifies you by email and/or SMS about your shipment’s progress and estimated delivery date/time. When this date does not fit your schedule, you can customize your delivery via DHL ODD and decide how, where, and when the delivery takes place at the time and location that suits you best.DHL On Demand Delivery offers flexible delivery options:Deliver my package to another address: alternate delivery to work or familyDeliver my package at a safe placeDeliver my package with the neighbour, reception or guard specifiedDeliver my package at a DHL Service Point and hold for pick‐up collectionRequest to store my package: vacation hold safekeeping your parcel up to 30 daysDeliver my package on another day with scheduled delivery

IMPORT DUTY AND VAT CHARGES

We ship from a UK warehouse, if duties and taxes are applicable you will have the option to pay these at checkout.

UNCLAIMED/RETURNED PARCELS

In the instance that your parcel is unclaimed and/or returned to us by the courier, you will be automatically refunded the value of your order less the shipping charge.

IMPORTANT INFORMATION FOR INTERNATIONAL ORDERS

Please be aware that all international orders are subject to import duties and taxes, which are not included in the product price or shipping cost. These fees are determined by your countries customs and must be paid upon the parcel's arrival.

If you have any questions, feel free to reach out to our support team.

To return the Product you must speak to our customer service team via the online chat to start the returns process. The Product you return must be unopened and in its original packaging, unless you are claiming that it is defective. The Product must be returned to us without undue delay and in any event no later than 14 days from the day on which you communicate your cancellation of this contract to us.

If the Product is not defective, the price of the Product returned will be refunded to you in full. You will have to bear the cost of returning the goods. We do not cover any shipping costs in the instance of a successful refund.

If the Product is defective in any way, we will offer you a refund and pay the cost of the delivery and return charges.

When we receive the returned product, we will make the reimbursement to you without undue delay, and not later than 14 days after we receive the Product back from you. We will usually refund any money received from you using the same method originally used by you to pay for your purchase, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

If within the 14 day period commencing the day after you received the Product you have not notified us of cancellation of Contract or that a Product is defective in accordance with these terms, then you shall have no right to return the Product thereafter.

Returns address
when returning your products, please use the following address:

Returns at Made By Mitchell
The Secret Warehouse
Syren Street
Liverpool
L20 8HN

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. If within the 14 day period commencing the day after you received the Product you have not notified us of cancellation of Contract or that a Product is defective in accordance with these terms, then you shall have no right to return the Product thereafter.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Cancellation 

Once an order has been placed, it cannot be changed, canceled, or refunded. Please review your order carefully before completing your purchase. If you have any questions, feel free to contact us prior to placing your order.